Refund policy

At XEN MATCHA LLC, we take great pride in offering the highest quality ceremonial grade matcha. Our matcha is meticulously sourced and prepared to ensure you receive the freshest, most premium product. Due to the perishable nature of our matcha powder and for the safety and satisfaction of all customers, we maintain a strict no return and no refund policy.

No Returns

Once a product has been shipped and delivered to our customers, we do not accept returns under any circumstances. This policy helps us maintain the highest quality and integrity of our products.

No Refunds

All sales are final. We do not offer refunds on any product purchases, including but not limited to instances where the product has been opened, used, or is no longer wanted.

Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us within 7 days of receiving your order at [insert contact information]. We will review each case individually and, if applicable, offer a replacement product at no additional charge.

Order Cancellations

Order cancellations are not accepted once the order has been processed or shipped. Please double-check all details before finalizing your purchase.

Contact Us

For any questions or concerns regarding your order, please contact us at: Email: xenmatcha@gmail.com